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matash21 : (Feb 27, 2015, 5:51 AM) I've managed to get on by putting the world name in
Sumurai8 : (Feb 27, 2015, 5:32 AM) @OldSchoolRS tweeted: "BT users with security set to moderate or above are not able to access RS. We're in touch with BT who are working to resolve the issue." http://bit.ly/1LP8E9z
matash21 : (Feb 27, 2015, 5:19 AM) Thats appears to be the problem then haha Thank you :)
Sumurai8 : (Feb 27, 2015, 5:09 AM) @RuneScape tweeted "We're aware of connectivity issues effecting BT customers. We believe this to be an issue with the ISP and are looking into it." http://bit.ly/1LP3drh
matash21 : (Feb 27, 2015, 4:52 AM) Keeps coming up with 'webpage not avalaible' everything else net wise is working for me
Sumurai8 : (Feb 27, 2015, 4:41 AM) Both the website and game load fine for me
matash21 : (Feb 27, 2015, 4:38 AM) anyone else having issues actually getting on runescape page?
DJ Phox : (Feb 27, 2015, 12:55 AM) Get familer with the forums and make yourself somewhat known (in a positive way) and then apply to be a staff member, then you can have a sparkly name without donating... money.
Squiggly Toes : (Feb 27, 2015, 12:49 AM) I want a sparkling nane - I wish I could donate directly to HQ :)
Squiggly Toes : (Feb 27, 2015, 12:24 AM) if you guys are a nub and a noob, what am I?
DJ Phox : (Feb 27, 2015, 12:20 AM) <--- proud noob
Super Fly : (Feb 27, 2015, 12:19 AM) Busy being a nub
Tri_Killer2 : (Feb 26, 2015, 5:54 PM) I'm busy
Rinarth : (Feb 26, 2015, 5:53 PM) Marc, come to irc
Squiggly Toes : (Feb 26, 2015, 5:49 PM) Good V.S Evil - NOT to be reckoned with - the light will prevail ^_^ For those who dare enter the fight between Good and Evil! Mwahahahahahaha
Squiggly Toes : (Feb 26, 2015, 5:14 PM) Awesome Dark Bark, all the best :)
Bazzy : (Feb 26, 2015, 5:08 PM) Good Luck.
Dark Bark : (Feb 26, 2015, 5:05 PM) May apply to be a mod when i have been here for at least 3 month i only joined 5 days ago
Hope : (Feb 26, 2015, 4:54 PM) *whispers to Fly's shout*
Sumurai8 : (Feb 26, 2015, 4:51 PM) Jordan must consider himself hereby tickled.

Trouble With Password and Email Recovery


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4 replies to this topic

#1 Guest_Junni16_*

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Posted 03 October 2012 - 03:54 AM

I forgot my password last month because my computer broke and I tried to recover it with my registered email. However, my email did not match my account and I couldn't do a manual appeal either and I believe the email registered to my account has been changed. So what I did is email customer support and gave them as much information as I can. I gave them my account name, the month and year I created my account, the location of where I created my account, and the display names I have used for the account, In addition, I told them when I last logged into to Runescape and gave them all my listed infractions for the account. Finally the most important thing I did was give Jagex the copied details of my last membership transaction from early 2006.

Jagex gave an automated response to me, saying they will do their best to get back to me and told me to visit their support center and forums, which I did before sending the email.

Unless my task was successful, I' am afraid I have lost my account for good.

Anyone know if I did the right thing or do I need to do more to recover my account? Also, will my transaction details increase my chances of recovery? I wanna get my account back ASAP so I can do the Halloween event at the end of this month because I have never missed a single holiday event with the account.

Edited by Alfawarlord, 03 October 2012 - 04:12 AM.


#2 CapuDie

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Posted 03 October 2012 - 03:58 AM

Perhaps you don't even have an email linked to the account... If you've been gone since 2006-2007, I highly doubt it...
CapuDie.pngCapuDie.png

#3 Guest_Junni16_*

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Posted 03 October 2012 - 04:04 AM

I did register an email with the account and I was logged into the account recently. My account name is Junni16 (The same name as my forum account) and it is my main account.

#4 kilvehk

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Posted 03 October 2012 - 05:56 AM

with that ammount of info you shouldnt have a problem getting it back assuming most of the info you gave them is correct


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thanks for the sig brandon!

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#5 Guest_Junni16_*

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Posted 03 October 2012 - 07:57 AM

Edit: Never mind. I figured out my password and got my account back. All I need to do now is write down the information and secure it. Moderators can now close this topic.

Edited by Junni16, 03 October 2012 - 10:07 PM.