Jump to content

Platinum level Jagex recognized fansite

Toggle shoutbox ColorWars ShoutBox

Do NOT use this Shoutbox for Quest Partners - Instead please click here
ShadowWolf94 : (Dec 21,2014 1:57) no
joemike30 : (Dec 20,2014 23:38) anyone here?
zacshere : (Dec 20,2014 23:28) hb
zacshere : (Dec 20,2014 23:28) these fourms suck for the quest partners xD
Tri_Killer2 : (Dec 20,2014 21:16) Ohi
Enigma : (Dec 20,2014 21:06) Hi Sarah :)
Sarawr : (Dec 20,2014 20:50) Toebyyy ^_^
Enigma : (Dec 20,2014 19:13) I am the Enigma known as Toeby :bye:
Enigma : (Dec 20,2014 19:12) Hiya Senex :D
Tri_Killer2 : (Dec 20,2014 19:05) http://www.runehq.co...istmas-karaoke/
Hope : (Dec 20,2014 18:58) Are you ready for the holidays Bud?
Senex : (Dec 20,2014 18:42) Hiya Hope and Sarah :P
Hope : (Dec 20,2014 18:40) Hi there Budster!
Sarawr : (Dec 20,2014 18:37) Hey Senex
Senex : (Dec 20,2014 18:21) Well Haider Red
Rednar : (Dec 20,2014 17:53) Greetings Senex
Senex : (Dec 20,2014 17:50) Hello H.Q.
winterpauluk : (Dec 20,2014 17:30) checked out to get 96 herb i will have to make 29,681 super antifire :blink:
senug : (Dec 20,2014 17:02) Happy birthday to you both :)
DJ Phox : (Dec 20,2014 16:21) my newly colored beard... crimson red http://i60.tinypic.com/2j4yf4l.jpg

Trouble With Password and Email Recovery


This topic has been archived. This means that you cannot reply to this topic.
4 replies to this topic

#1 Guest_Junni16_*

Guest_Junni16_*
  • Guests
Click to view battle stats

Posted 03 October 2012 - 03:54 AM

I forgot my password last month because my computer broke and I tried to recover it with my registered email. However, my email did not match my account and I couldn't do a manual appeal either and I believe the email registered to my account has been changed. So what I did is email customer support and gave them as much information as I can. I gave them my account name, the month and year I created my account, the location of where I created my account, and the display names I have used for the account, In addition, I told them when I last logged into to Runescape and gave them all my listed infractions for the account. Finally the most important thing I did was give Jagex the copied details of my last membership transaction from early 2006.

Jagex gave an automated response to me, saying they will do their best to get back to me and told me to visit their support center and forums, which I did before sending the email.

Unless my task was successful, I' am afraid I have lost my account for good.

Anyone know if I did the right thing or do I need to do more to recover my account? Also, will my transaction details increase my chances of recovery? I wanna get my account back ASAP so I can do the Halloween event at the end of this month because I have never missed a single holiday event with the account.

Edited by Alfawarlord, 03 October 2012 - 04:12 AM.


#2 CapuDie

CapuDie

    Community Crew - Mentor / RHQ Clan Staff

  • Community Crew
  • 2,817 posts
Click to view battle stats

User's Awards

           

Posted 03 October 2012 - 03:58 AM

Perhaps you don't even have an email linked to the account... If you've been gone since 2006-2007, I highly doubt it...
CapuDie.pngCapuDie.png

#3 Guest_Junni16_*

Guest_Junni16_*
  • Guests
Click to view battle stats

Posted 03 October 2012 - 04:04 AM

I did register an email with the account and I was logged into the account recently. My account name is Junni16 (The same name as my forum account) and it is my main account.

#4 kilvehk

kilvehk

    sheldon

  • Established Members
  • PipPipPipPipPipPipPipPipPip
  • 2,168 posts
Click to view battle stats

Posted 03 October 2012 - 05:56 AM

with that ammount of info you shouldnt have a problem getting it back assuming most of the info you gave them is correct


s5hjsj.png      kilvehk.png    2a7wy1z.png

thanks for the sig brandon!

 312z02g.png    vrvoli.png

2eojfhh.png24qlhmv.pngiqvn7s.png

 

2vlsea0.png

 

 

 

      

 

 


#5 Guest_Junni16_*

Guest_Junni16_*
  • Guests
Click to view battle stats

Posted 03 October 2012 - 07:57 AM

Edit: Never mind. I figured out my password and got my account back. All I need to do now is write down the information and secure it. Moderators can now close this topic.

Edited by Junni16, 03 October 2012 - 10:07 PM.