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Platinum level Jagex recognized fansite

Toggle shoutbox ColorWars ShoutBox

Need a Shield of Arrav / Heroes Quest Partner? Click here!
Amoa : (Oct 21,2014 21:02) This is not a dating site.
Kunio : (Oct 21,2014 20:56) Ah I only just noticed the shoutbox update. Quite nice. Also, Sliver's blonde and has blue eyes.
JHewitt : (Oct 21,2014 19:34) Okay! I'm looking for a nice, tall blonde girl with blue eyes! She's got to have a great personality to go with a great smile! Hit me up!
The Cardinal : (Oct 21,2014 19:19) Post right up here ^ for a partner :)
OMW2SYG : (Oct 21,2014 19:14) anybody need heroes black arm help?
OMW2SYG : (Oct 21,2014 19:13) yo
sable94 : (Oct 21,2014 18:59) life sucks
senug : (Oct 21,2014 17:55) So did I. KK is just too tough for me to handle ;d
2003 Veteran : (Oct 21,2014 17:41) I died toooooo much at kk.. lol
James : (Oct 21,2014 16:41) The Friend's chat was changed to Sliver as Richard might be absent.
James : (Oct 21,2014 16:38) If you can't make the event - it's being livestreamed here ; http://www.twitch.tv/jamesrhodesrs
Marzanna : (Oct 21,2014 16:21) I would love to join, but my teacher might not be happy with me..
senug : (Oct 21,2014 16:18) Btw, don't you do the KQ anymore? Always KK :D
senug : (Oct 21,2014 16:17) Fuzzy, they usually bless graves :) I'm over 70 prayer so I might bless some too :D
Sliver : (Oct 21,2014 16:10) RuneHQ Kalphite King event starts in 50m! World: 67 FC: Richard Rahi
Misty Fuzzy : (Oct 21,2014 16:05) If we die - do you guys bless our graves? :P
2003 Veteran : (Oct 21,2014 16:02) Might attend if my internet gets better
2003 Veteran : (Oct 21,2014 16:02) I'd attend, but Im really laggy :c
James : (Oct 21,2014 15:58) and it will be livestreamed!
James : (Oct 21,2014 15:57) Just to remind everyone that our Kalphite King event is in an hour - Friend's chat is Richard Rahi - World 67

Trouble With Password and Email Recovery


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4 replies to this topic

#1 Guest_Junni16_*

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Posted 03 October 2012 - 03:54 AM

I forgot my password last month because my computer broke and I tried to recover it with my registered email. However, my email did not match my account and I couldn't do a manual appeal either and I believe the email registered to my account has been changed. So what I did is email customer support and gave them as much information as I can. I gave them my account name, the month and year I created my account, the location of where I created my account, and the display names I have used for the account, In addition, I told them when I last logged into to Runescape and gave them all my listed infractions for the account. Finally the most important thing I did was give Jagex the copied details of my last membership transaction from early 2006.

Jagex gave an automated response to me, saying they will do their best to get back to me and told me to visit their support center and forums, which I did before sending the email.

Unless my task was successful, I' am afraid I have lost my account for good.

Anyone know if I did the right thing or do I need to do more to recover my account? Also, will my transaction details increase my chances of recovery? I wanna get my account back ASAP so I can do the Halloween event at the end of this month because I have never missed a single holiday event with the account.

Edited by Alfawarlord, 03 October 2012 - 04:12 AM.


#2 CapuDie

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Posted 03 October 2012 - 03:58 AM

Perhaps you don't even have an email linked to the account... If you've been gone since 2006-2007, I highly doubt it...
CapuDie.pngCapuDie.png

#3 Guest_Junni16_*

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Posted 03 October 2012 - 04:04 AM

I did register an email with the account and I was logged into the account recently. My account name is Junni16 (The same name as my forum account) and it is my main account.

#4 kilvehk

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Posted 03 October 2012 - 05:56 AM

with that ammount of info you shouldnt have a problem getting it back assuming most of the info you gave them is correct


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thanks for the sig brandon!

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#5 Guest_Junni16_*

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Posted 03 October 2012 - 07:57 AM

Edit: Never mind. I figured out my password and got my account back. All I need to do now is write down the information and secure it. Moderators can now close this topic.

Edited by Junni16, 03 October 2012 - 10:07 PM.