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senug : (Oct 31,2014 10:11) At the quest, I'm up to the point where I done the cauldron puzzle so that's a bit further on which is why I need help to write the guide
senug : (Oct 31,2014 10:10) Oh :D umm... Save it to a computer, use an image uploading program and post the image wherever you want (take off the url tags though, leaving just the img tags)
TheNoisyOyster : (Oct 31,2014 10:10) that puzzle is alot like a puzzle/game called mastermind
TheNoisyOyster : (Oct 31,2014 10:08) snip, image caputured with windows snipping tool
senug : (Oct 31,2014 10:06) That book puzzle annoyed me though :D
senug : (Oct 31,2014 10:04) A snip? What?
TheNoisyOyster : (Oct 31,2014 10:03) how can I post a snip of the correct order for stacking the books in broken home?
Bazzy : (Oct 31,2014 9:47) Happy Halloween all who celebrate the day of tricks, ghouls, devils in disguise and what not, and treats.
senug : (Oct 31,2014 7:55) Guys, if you have started or are doing the Broken Home quest, I need your help to write the guide since I'm probably in the middle of the quest :)
Sumurai8 : (Oct 31,2014 7:34) This is your daily service announcement: Sliver is a nub.
senug : (Oct 31,2014 7:33) Bxp = 'I need to finish the quest quickly and train some skills' :P
Rednar : (Oct 31,2014 6:41) OMG
The Cardinal : (Oct 31,2014 6:29) Bxp is here!
Tri_Killer2 : (Oct 30,2014 21:23) And make sure you have the crest parts in your inv
Tri_Killer2 : (Oct 30,2014 21:23) Make sure each element is hitting and not splashing. if you splash even just one and don't rehit it later you won't get the drop
Hendricks : (Oct 30,2014 21:18) Wow Major glitch in family crest..... I've killed the demon three times alreadh and still have yet to recieve the third part of family crest......
Richard Rahl : (Oct 30,2014 16:20) RuneHQ Castle Wars event starts in 40 minuts! World: 60 FC: Bertie
Sliver : (Oct 30,2014 16:00) RuneHQ Castle Wars event starts in 1 hour! World: 60 FC: Bertie
senug : (Oct 30,2014 12:17) Lol as if the flu is going to pay up :P
Tri_Killer2 : (Oct 30,2014 12:15) From the flu

Trouble With Password and Email Recovery


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4 replies to this topic

#1 Guest_Junni16_*

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Posted 03 October 2012 - 03:54 AM

I forgot my password last month because my computer broke and I tried to recover it with my registered email. However, my email did not match my account and I couldn't do a manual appeal either and I believe the email registered to my account has been changed. So what I did is email customer support and gave them as much information as I can. I gave them my account name, the month and year I created my account, the location of where I created my account, and the display names I have used for the account, In addition, I told them when I last logged into to Runescape and gave them all my listed infractions for the account. Finally the most important thing I did was give Jagex the copied details of my last membership transaction from early 2006.

Jagex gave an automated response to me, saying they will do their best to get back to me and told me to visit their support center and forums, which I did before sending the email.

Unless my task was successful, I' am afraid I have lost my account for good.

Anyone know if I did the right thing or do I need to do more to recover my account? Also, will my transaction details increase my chances of recovery? I wanna get my account back ASAP so I can do the Halloween event at the end of this month because I have never missed a single holiday event with the account.

Edited by Alfawarlord, 03 October 2012 - 04:12 AM.


#2 CapuDie

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Posted 03 October 2012 - 03:58 AM

Perhaps you don't even have an email linked to the account... If you've been gone since 2006-2007, I highly doubt it...
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#3 Guest_Junni16_*

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Posted 03 October 2012 - 04:04 AM

I did register an email with the account and I was logged into the account recently. My account name is Junni16 (The same name as my forum account) and it is my main account.

#4 kilvehk

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Posted 03 October 2012 - 05:56 AM

with that ammount of info you shouldnt have a problem getting it back assuming most of the info you gave them is correct


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thanks for the sig brandon!

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#5 Guest_Junni16_*

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Posted 03 October 2012 - 07:57 AM

Edit: Never mind. I figured out my password and got my account back. All I need to do now is write down the information and secure it. Moderators can now close this topic.

Edited by Junni16, 03 October 2012 - 10:07 PM.